The influence of service quality on patient loyalty through satisfaction and trust: Literature review

Arifin, Nur Zyainal, Karyanti, Dewi and Susanti, Christina Esti (2025) The influence of service quality on patient loyalty through satisfaction and trust: Literature review. Technium Social Sciences Journal, 69. pp. 291-298. ISSN 2668-7798

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Abstract

This research discusses the influence of service quality on patient loyalty through satisfaction and trust. Service quality, patient satisfaction, patient trust, and loyalty are very important in community health centers because patients will visit for basic care there before being referred to the hospital. So, there is a need for a scientific study about good service quality and can increase patient satisfaction which has an effect on increasing patient loyalty.

Item Type:	Article
Uncontrolled Keywords:	Service Quality, Patient Loyalty, Satisfaction, Trust
Subjects:	Business > Management Digital Business Management > Business > Management
Depositing User:	Christine Limbara
Date Deposited:	10 Apr 2025 02:29
Last Modified:	19 Jan 2026 23:35
URI:	https://repositori.ukwms.ac.id/id/eprint/42989

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