Items where Author is "Puspasari, Kurnia"

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Puspasari, Kurnia (2015) Pengaruh service quality dan Organizational Citizenship Behavior (OCB) terhadap customer loyalty melalui customer satisfaction dan trust pada Perkebunan Nsantara X(Prsero) Surabaya. Masters thesis, Widya Mandala Catholic University Surabaya.

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